Every term is defined twice: once the way a filing would put it, and once the way somebody would explain it to you across a table. The second one is usually the one that sticks.
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A binding dispute-resolution stage reached through the online dispute resolution mechanism once conciliation has failed.
Binding, far cheaper than court, and measured in months where a civil suit is measured in years. What it runs on is the paper trail you kept.
Online Dispute Resolution — the online route for conciliation and then arbitration of an investor's dispute with a market intermediary.
The stage after SCORES and before the courts. Binding, far cheaper than litigation, and it exists precisely because a civil suit is not a realistic remedy for a ₹40,000 dispute.