1492 terms

Glossary

Every term is defined twice: once the way a filing would put it, and once the way somebody would explain it to you across a table. The second one is usually the one that sticks.

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SCORES

Regulation & tax

Also called: SEBI Complaints Redress System

SEBI's online complaints redress system, where a grievance against a market intermediary is logged, tracked and escalated within a mandated response period.

In plain terms

The third stage of the escalation path, after the broker and the exchange, and free like all of them. It runs on written complaints with reference numbers, which is why a phone call is worth nothing here.

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ODR

Regulation & tax

Also called: Online Dispute Resolution

Online Dispute Resolution — the online route for conciliation and then arbitration of an investor's dispute with a market intermediary.

In plain terms

The stage after SCORES and before the courts. Binding, far cheaper than litigation, and it exists precisely because a civil suit is not a realistic remedy for a ₹40,000 dispute.

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