Technical glitch framework
Regulation & taxSEBI’s regime requiring brokers to report material disruptions to their trading systems within set timelines and to submit a root cause analysis afterwards.
In plain terms
It defines the event rather than leaving it to argument: a malfunction of five minutes or more in trading hours affecting login, order processing, visibility of funds or risk systems. There will be an official timeline of what happened, and your own timestamps are what let you check your account against it.